Terms of purchase and privacy policy
1. About Mekteknik i Norrbotten AB
Our organization number is 559078-9839.
The company has its registered office in Jokkmokk. The company’s postal address is Box 1, 962 21 Jokkmokk. The company’s registered address is: Lyckan 1, 962 95 Jokkmokk.
If you wish to get in touch with us, send an email to info@gofort.se with your case and your contact details and we will get back to you shortly.
2. order
- Once you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all the details of the products, price, billing and delivery address.
- If there is an error in the order confirmation, please contact us immediately by e-mail at info@gofort.se
3. delivery
- Our normal delivery times are around 4-6 weeks. PLEASE NOTE! Orders placed on weekends will be shipped on the following Monday at the earliest.
- If there is a delay in delivery (without us notifying you of a longer delivery time), please contact us at the following e-mail address: info@gofort.se.
4. prices
- All prices in the store are in SEK and all prices are inclusive 25% VAT.
- We reserve the right for price changes caused by price changes from suppliers, misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.
5. right of withdrawal
- When buying goods on the website, you as a customer have 14 days to cancel your order, starting from the day you receive the goods you have ordered.
5.1 When exercising your right of withdrawal:
- You must notify your withdrawal. The notification should be sent to us at info@gofort.se. Your message should clearly state your name, address, email address, order number and the goods being returned.
- You should return the products to us immediately and at the latest within 14 days of the withdrawal notice.
- You are responsible for the return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged.
- We reserve the right to deduct from the refund amount a sum corresponding to the reduction in value compared to the original value of the goods in the case of used or damaged products
5.2 The right of withdrawal does not apply to:
- Custom-made product, which has been specially tailored for you or has a clear personal touch according to your wishes.
- Services that have been completed and where you have explicitly agreed to the service being started without a right of withdrawal. For more on the legal right of withdrawal, see here.
6. complaints and grievances
- We inspect all products before they are sent to you. Should the product still be damaged or incorrectly dispatched when it arrives, we undertake to rectify the fault free of charge in accordance with current consumer protection legislation.
- You must always contact us for an authorization before returning a defective item.
- The complaint should be sent immediately after the defect has been detected.
6.1 How do you make a complaint?
- Any errors and defects should always be reported to info@gofort.se, stating your name, address, e-mail address, order number and a description of the error.
- If we fail to remedy the defect or deliver a similar product, we will reimburse you for the defective product in accordance with applicable consumer protection legislation. We will pay the return shipping costs for approved complaints.
- If we fail to remedy the defect or deliver a similar product, we will reimburse you for the defective product in accordance with applicable consumer protection legislation. We will pay the return shipping costs for approved complaints.
- We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation. In the event of complaints, we follow the guidelines of the General Complaints Board, see arn.se
7. limitation of liability
- We do not accept any liability for indirect damage that may arise from the product.
- We do not accept any liability for delays/defects resulting from circumstances beyond the control of the company (Force Majeure). These circumstances may include, for example, labor disputes, fire, war, government decisions, reduced or no delivery from suppliers.
- Furthermore, no responsibility is taken for any changes to products/product characteristics changed by the respective supplier and other factors beyond our control.
8. product information
- We reserve the right for any misprints on this website and final sales of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as correctly as possible
9. Information on cookies
- According to the Electronic Information Act, visitors to a website must be informed of the use of cookies for privacy purposes. The information in the cookie can be used to track a user’s browsing. A cookie is a small text file that the website you are visiting requests to be saved on your computer to allow access to various functions. You can set your browser to automatically refuse cookies. More information can be found on the Swedish Post and Telecom Authority’s website
10. Personal data
- By shopping at Mekteknik i Norrbotten AB, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than necessary to process your order. We never sell or pass on your data to third parties without a legal basis.
- Mekteknik i Norrbotten AB is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to be able to handle your order and in cases where you have requested newsletters or promotional offers – to be able to adapt the marketing to your individual needs.
- The information below is a summary of how we comply with the the General Data Protection Regulation (GDPR) we store and process your data.
10.1 What is personal data?
- Personal data is any information that can be directly or indirectly attributed to a natural person.
10.2 What data do we store?
- In order to process your order and answer questions related to your order (customer service), we store your first and last name, address, phone number, e-mail address, IP address and purchase history.
- Your data will be stored as long as we have a legal basis to process your data, for example to fulfill the contract between us or to comply with a legal obligation under, for example, the Accounting Act.
10.3 Legal basis
- In the context of a purchase, your personal data is processed to fulfill the contract with you.
Marketing, promotions and similar mailings are done with your consent.
10.4 What data is shared and for what purpose?
10.4.1 Payment provider
- When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number of the payment provider is also stored. The information is stored in order to complete the purchase and to protect the parties against fraud.
The payment providers (payment services) we use are: (Payment methods – listed).
10.4.2 Shipping companies
- In order to deliver your orders and complete our contract, we need to share specific information with the shipping company. What is shared with the shipping company is first name, last name and address details for delivery. Email address and/or mobile number may also be shared with the shipping company for notification.
The freight companies we work with are: Bussgods.
10.5 Right of access
- You have the right to receive extracts of all the information we hold about you. Extracts are delivered electronically in a readable format.
10.6 Right of rectification
- You have the right to ask us to update incorrect information or complete information that is incomplete.
10.7 The right to be forgotten
- You can ask for the data concerning you to be deleted at any time. There are few exceptions to the right to erasure, such as if it needs to be kept because we have to comply with a legal obligation (for example, under the Accounting Act).
10.8 Data protection officer
- (Company name) is responsible for the storage and processing of personal data in the online store and ensures compliance with the rules.
10.9 How we protect your personal data
- We use industry standards such as SSL/TLS and one-way hash algorithms to securely store, process and communicate sensitive information such as personal data and passwords.
11. Amendments to the General Conditions
- We reserve the right to make changes to the Terms at any time. Changes to the Terms will be published online on the Website. The amended terms and conditions will be deemed accepted in connection with any order or visit to the website
12 Disputes and choice of law
- In the event that a dispute cannot be resolved in agreement with the company’s customer service and the customer, you as a customer can turn to the National Board for Consumer Disputes, see arn.se. For residents of an EU country other than Sweden, complaints can be submitted online via the European Commission’s platform for mediation in disputes, see http://ec.europa.eu/consumers/odr
- In the event of a dispute, we follow the decision of ARN or equivalent dispute resolution body.
- Any dispute concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and legislation.